Returns & Refund Policy

At Golfen Club, all of our products are made to order. Each item is produced specifically for you once your order is placed. Because of this, we do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order. We will review your request and, if a manufacturing or production issue is confirmed, we will send a replacement at no additional cost. If a replacement is not possible, a full refund will be issued.

To help us process your claim as quickly as possible, we may ask you to provide clear photos of the product and its packaging.

Lost Orders

If your order is lost during shipping, please contact us within 30 days after the estimated delivery date. Once the issue has been verified, we will arrange a replacement order.

Orders Returned to Sender

If an order is returned to the sender due to an incorrect shipping address, refusal of delivery, or failure to collect the package, a new order will need to be placed. In some cases, we may refund the value of the products for the replacement order, but shipping costs remain the customer's responsibility.

If you experience any issues with your order, please don't hesitate to contact us. Our team will be happy to assist you and find the best possible solution.